Shipping Policy
Effective Date: January 15, 2025
At OpalSplendor, we are committed to delivering your high-quality jewelry pieces in a timely and secure manner. Below are the details of our shipping policy:
Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: 5-7 business days (domestic)
- Express Shipping: 2-3 business days (domestic)
- International Shipping: 7-15 business days (depending on the destination)
Processing Time
Orders are processed within 1-2 business days. Please note that processing time may vary during peak seasons or special promotions.
Shipping Costs
Shipping costs are calculated based on the shipping method you choose and your location. The total shipping fee will be displayed during checkout.
- Domestic Standard Shipping: Free for orders over $100; $10 for orders under $100
- Domestic Express Shipping: $20
- International Shipping: Prices vary depending on location
International Shipping
We offer international shipping to select countries. Additional customs duties or taxes may apply, and these fees are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to track the progress of your package. You can use this number to check the status of your delivery on the carrier’s website.
Delivery Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by external factors such as weather, customs, or carrier issues. We will do our best to keep you updated in case of any delays.
Damaged or Lost Items
If your item arrives damaged or is lost in transit, please contact our customer support team at Contact@opalsplendor.com or (606) 598-7908 within 7 days of receiving your order. We will investigate the issue and provide a resolution, such as a refund or replacement.
